Shipping & Returns

Thank you for choosing CHATEAU les parfums. We aim to provide you with a seamless and reliable shopping experience. Please take a moment to review our Shipping Policy to understand how we handle the delivery of your purchases.

1. Order Processing

1.1. We strive to process all orders promptly. In most cases, orders are processed within [number of business days]. However, please note that processing times may vary during peak seasons or promotional events.

2. Shipping Methods

2.1. We offer a variety of shipping methods to accommodate your needs. During the checkout process, you will have the option to select from available shipping methods.

3. Shipping Costs

3.1. Shipping costs are calculated based on several factors, including the selected shipping method, destination, and the weight and dimensions of your order. The total shipping cost will be clearly displayed during the checkout process.

4. Shipping Destinations

4.1. We currently ship to addresses within usa. Please ensure that you provide accurate shipping information to ensure successful delivery.

5. Estimated Delivery Times

5.1. Estimated delivery times vary depending on the selected shipping method and the destination of your order. The estimated delivery date will be provided during the checkout process for your convenience. Please note that unforeseen circumstances, such as weather delays or customs clearance, may occasionally impact delivery times.

6. Order Tracking

6.1. To keep you informed about the status of your order, we provide a tracking number via email once your order has been shipped. You can use this tracking number to monitor the progress of your delivery.

7. International Shipping

7.1. For international orders, please be aware that customs and import duties may apply. These fees are the responsibility of the recipient and are not included in the purchase price or shipping costs. Customs regulations may also impact delivery times.

8. Delays and Issues

8.1. While we make every effort to ensure timely delivery, there may be occasional delays due to factors beyond our control. If you encounter any issues with your shipment, please contact our Customer Support Team at CHATEAU les parfums@gmail.com , and we will work to resolve the issue promptly.

9. Missing or Damaged Items

9.1. If you receive a package with missing or damaged items, please report it to our Customer Support Team within 2 of delivery. We will assist you in resolving the issue and ensuring your satisfaction.

10. Change of Shipping Address

10.1. If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not already been shipped.

11. Contact Us

If you have any questions or require further assistance regarding our Shipping Policy, please reach out to our Customer Support Team at CHATEAU les parfums@gmail.com. We are here to help and ensure your shopping experience is enjoyable.

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Thank you for shopping with CHATEAU les parfums. Your satisfaction is our top priority, and we appreciate your trust in us.